Our team of doctors are always on hand to give help, advice and practical assistance wherever possible.
Medical Emergencies: Telephone 000 immediately.
Our clinic operates an appointment system, which we strongly encourage you use. Please call the receptionist at our clinic to book an appointment. If you are unable to keep your booked appointment, please telephone our receptionists. A non-attendance fee will apply for appointments not cancelled.
New patients are welcome. Please note we are no longer a walk in clinic, appointments are required in order to see a Doctor.
Please let the receptionist know when you book, if you require a surgical procedure, life insurance, sports medical examination etc. Longer appointments are available on request, subject to requirements and approval by the Doctor.
After Hours Services
Our after-hours services are:
334 Port Road, Hindmarsh (Enter from Orsmond Street, Hindmarsh):
Monday to Thursday 6pm to 7.30pm
Friday 8am to 5.30pm
Sat, Sun & Public Holidays 9am to 4.30pm
Behaviour
We understand that you may be unwell, stressed or anxious. Our Practice has a zero-tolerance policy towards violence and will not tolerate verbal or physical threats made towards members of the staff or General Practitioners.
Continuity of Care
Please allow 2 or more days for the Doctor to receive test results. Patients are encouraged to follow up their test results with an Appointment with their regular Doctor.
Depending on the urgency of the result, our friendly Practice Nurses will be in touch to make a Recall Appointment to see the Doctor if required.
Disabled Access
Access for people with disabilities is available.
Reminders
Our Practice has a computerised reminder system for specific recalls.
Sickness Certificates, Repeat Prescriptions and Referrals
Sickness Certificates, repeat prescriptions and referrals require an appointment unless previously organised with the Doctor. Fees apply. Please be aware that the Doctors are unable to back date medical certificates and referrals.
Vaccinations
All Government Childhood & Adolescent/Adult Schedule vaccines are available and free of charge. Ongoing school program vaccinations are also available.
Flu Vax, Tetanus, Pneumovax, Hepatitis A & B, Depo Ralovera and Whooping Cough (pertussis) vaccines can be arranged.
Travel vaccination advice is available and a limited range of vaccines are available. A fee may apply.
Mobile Telephones
Mobile phone use is permitted however we request telephone calls are taken outside.
Electronic Communication
Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means, but only where the general practitioner determines that a face[1]to-face consultation is unnecessary and that communication by electronic means is suitable. Our practice will only provide information that is of a general, non-urgent nature and will not initiate electronic communication (other than SMS appointment reminders) with patients. Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date.
Communication with patients via electronic means is conducted with appropriate regard to privacy. Before obtaining and documenting the patient’s consent, patients are fully informed through information contained on our New Patient Details Form of the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Our practice also has an automatic email response system set up so that whenever an email is received into the practice, the sender receives an automated message reinforcing information regarding these risks:
When an email message is sent or received in the course of a person’s duties, that message is a business communication and therefore constitutes an official record. Patients are informed of any costs to be incurred as a result of the electronic advice or information being provided, and all electronic contact with patients is recorded in their health record.
Confidentiality
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Smoking
A non-smoking policy exists throughout our clinic.
Feedback
Hindmarsh Bowden Health welcomes all feedback in our endeavor to provide our patients with continued quality service. All feedback is taken seriously and handled with strict privacy and can be provided direct to the Practice by calling (08) 8417 7700 or in writing sent to 334 Port Road, Hindmarsh SA 5007.
We’re here to help. Make an enquiry now.
If you have a question, want some more information or would just like to speak to someone, make an enquiry now and one of our staff will be in touch with you as soon as possible.
